I agree, but First Responders have to have the ability to work with all 3, sometimes on the same call! Mindfulness improves the decision making process and smooths out the transition between the 3 options.

“We used to work with our hands for many centuries; then we worked with our heads, & now we’re going to have to work with our hearts, because there’s one thing machines cannot, do not, & never will have, & that’s a heart. We’re going from hands to heads to hearts.”
Thomas Friedman

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